Returns & Exchange

Refund Policy

We accept returns of defective merchandise only within 20 days (from delivery date) of the delivery date.

All items have to be unused with labels intact.

Please email knitidoplus for a return authorization code before returning. we cannot issue refunds without this code.

Customer is responsible for any return shipping costs, unless the customer is returning the defected items.

Knitido+ is not responsible for return shipping costs or duty reimbursement in the case of international purchases. 
We recommend insuring any return packages, we cannot issue a refund on items damaged or lost during shipping.​

Please address return to:

Knitido+ Return
C/O Live Your Colour Inc.
515 NW Saltzman Rd #944 Portland OR 97229

​We will process your return as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
We do reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Exchange

If you would like to exchange your item for a different colour or size, please place a new order to secure stock and return your unwanted item.